PRIVACY POLICY

Effective Date: 5 September 2026 Introduction and who we are Vigora Health LLC is a United States limited liability company registered in the State of Delaware and physically located at 412 W 7th St, Clovis, New Mexico 88101, United States. We design and sell physical recovery and training equipment under our own brand, including percussion massage devices, recovery spheres, insulated intake-tracking bottles, latex yoga mats, graded resistance band sets, and adjustable grip trainers. Our website at healthvigora.com provides information about these products and allows customers to submit inquiries. This Privacy Policy explains how we collect, use, retain, and protect information when you interact with our website and inquiry process. The policy applies to all users and visitors regardless of location. We are committed to handling your information transparently and in compliance with applicable privacy laws in the United States, the European Union, the United Kingdom, California, and other jurisdictions from which we receive inquiries. Information We Collect When you visit healthvigora.com, we collect information only through the channels and methods described below. We do not use tracking technologies, analytics providers, advertising networks, content delivery networks with profiling capabilities, social media embeds, payment processors, or any third-party data collection services by default. If you submit an inquiry through our contact form on the website, we collect the following information: your name, your email address, which product or products you are interested in, and any message or questions you include in your submission. This information is necessary to process your inquiry and allow our specialist team to respond to you. We also store a single browser-based storage item in your browser. This item records your language preference and your consent preference regarding optional analytics. This storage is created on your device only and allows us to remember your choices when you return to the website. No information from this storage is sent to our servers unless you explicitly enable the optional analytics feature. If you opt into our optional anonymous page-count analytics feature by providing consent in the browser, we will store an additional browser-based item that tracks the number of pages you visit during your session on our website. This count is anonymous and is not linked to your name, email, or any other identifying information. You are not required to enable this feature and may disable it at any time through your browser settings or our consent interface. We do not collect information through cookies or tracking pixels that identify you, serve targeted advertisements, or monitor your activity across other websites. We do not collect IP addresses, device identifiers, browsing history, location data, or behavioral information. We do not combine information from different visitors or cross-reference your activity with third-party data sources. How We Use It Information you provide through the inquiry form is used solely to respond to your question or request about our products. Our specialists use your name, email address, and message to understand what you are interested in, provide product information, answer questions, explain our warranty and refund policies, and facilitate a purchase inquiry. We use the product selection information to ensure you receive information relevant to the specific products you mentioned. Your language preference is used to display the website in your chosen language on future visits, improving your user experience. Your consent preference is used to remember whether you have chosen to enable or disable optional analytics and other optional features. This ensures we respect your choices across multiple visits without requiring you to re-enter your preference each time. If you enable the optional anonymous page-count analytics feature, we use the collected page count to understand general patterns of visitor navigation on our website. This helps us identify which product pages or sections receive the most attention and allows us to improve the website layout, content organization, and user experience. This data is used in aggregate and anonymously and is not used to create individual user profiles or to make decisions about you. We do not use any information you provide for marketing communications, profiling, automated decision-making, or targeting purposes unless you have explicitly consented to receive communications from us in a separate, voluntary opt-in. We do not sell, rent, share, or disclose your information to third parties for their marketing, advertising, or other purposes. Legal Bases for Processing under the UK and EU General Data Protection Regulation We process information you provide through the inquiry form on the basis of legitimate interests. We have a legitimate business interest in responding to customer inquiries, understanding customer needs, providing product information, and processing sales inquiries. This processing is necessary to conduct our business and fulfill our obligations to respond to potential customers. We process language preference information based on legitimate interests. We have a legitimate interest in improving your experience on our website by remembering your language choice, which reduces friction and improves usability. We process consent preference information based on your explicit consent. Before we store your consent choice regarding analytics, you provide that consent through an affirmative action on the website. You may withdraw this consent at any time by changing your settings in your browser or through our consent interface. If you enable optional page-count analytics, we process that data based on your explicit consent. We obtain this consent before any such data is collected, and you may withdraw consent at any time. We retain information based on a legal basis of legitimate interests and legal obligation. Our legitimate interest in maintaining business records, fulfilling warranty obligations, processing refunds, and managing customer relationships requires us to retain inquiry information, order information, and product serial number registrations for defined periods. Additionally, tax and business record-keeping laws in the United States may create a legal obligation to retain certain information for specified periods. Cookies and Local Storage We use browser-based local storage, not cookies, as our primary storage mechanism. We store exactly one necessary storage item by default: a single object containing your language preference and your consent preference. This item is created and stored on your device only. It does not expire automatically and will remain in your browser until you clear your local storage, delete it manually, or use your browser's privacy controls to remove it. This necessary storage item is essential to the operation of the website and is used regardless of consent, as it is required to respect your language choice and store your consent preferences themselves. In addition to the necessary item, we offer an optional anonymous page-count analytics storage category. This category is OFF by default and is only activated if you affirmatively opt in through the consent interface on the website. If you enable this optional category, a second storage item will be created to track the number of pages you visit during your session. This item is anonymous, contains no personal identifying information, and is not linked to your name, email, or any other data. This optional item persists until you disable analytics through the consent interface or clear your browser storage. You have full control over these storage items. You may clear them at any time using your browser settings or privacy controls. Clearing this storage will reset your language preference to the website default and will turn off your consent preferences, requiring you to make choices again on your next visit. You may also refuse to allow any storage items to be created by adjusting your browser privacy settings, though this may affect your experience on the website. We do not use third-party cookies, tracking cookies, advertising cookies, or any other cookies or storage mechanisms beyond those described above. Third-Party Services Vigora Health LLC does not use third-party service providers for data processing, analytics, advertising, payment processing, or any other function that would result in your information being shared with external companies. There are no third-party services involved in the collection, processing, storage, or use of your data. When you submit an inquiry form on our website, the form data is posted directly to a PHP script hosted on Vigora Health LLC's own web server. The PHP script processes the form submission and delivers the inquiry message to our team using the mail transport agent running on the same company-owned server. Your information remains entirely within the infrastructure owned and controlled by Vigora Health LLC and does not pass through any external service, processor, or intermediary. Because we do not use third-party services, your data is not shared with, stored by, or processed by advertising networks, social media platforms, analytics providers, email service providers, content delivery networks, payment processors, customer relationship management systems, or any other external organization. The only entities with access to your information are authorized employees and representatives of Vigora Health LLC who require that information to respond to your inquiry or fulfill business operations. Data Retention We retain inquiry information submitted through our contact form for a period of seven years from the date of submission. This retention period is necessary to support our business records, fulfill warranty obligations tied to product inquiries, manage refund requests, and comply with tax and legal record-keeping obligations in the United States. At the end of the seven-year retention period, we will delete or securely destroy your inquiry information. If you have placed an order through an inquiry, the information related to that order will be retained in accordance with business and legal requirements, including the serial number registration required to support warranty claims and the records necessary to process potential refunds or warranty service claims. We retain the language preference and consent preference stored in your browser indefinitely until you manually clear them from your device. These items are stored locally on your device and are not subject to any server-side deletion schedule. You control the retention of these items and may delete them at any time. If you enable optional page-count analytics, the anonymous page-count data is retained in your browser for the duration of your session or until you manually clear your browser storage. Page-count data is not stored on our servers and does not create any long-term record associated with your account or identity. If you request deletion of your information under applicable privacy laws, we will delete your inquiry information and associated records within thirty days, except where retention is required by law or where the information has been aggregated or anonymized and can no longer be linked to you. International Transfers Vigora Health LLC is incorporated in the State of Delaware and operates from the United States. Our web server, mail server, and all data processing infrastructure are located in the United States. If you submit an inquiry from the European Union, the United Kingdom, California, or any other jurisdiction outside the United States, your information will be transferred to and processed in the United States. The United States has not been granted an adequacy decision by the European Commission or the United Kingdom, meaning that the legal framework in the United States is not deemed equivalent to EU or UK data protection law. When you submit an inquiry through our form, you provide explicit consent to the transfer of your information to the United States and to processing of that information under United States law and according to this Privacy Policy. By submitting the inquiry form, you acknowledge this transfer and consent to it. Alternatively, we may rely on Standard Contractual Clauses as a legal mechanism to enable the transfer of personal data from the EU or UK to the United States. These clauses are contractual commitments that bind Vigora Health LLC to comply with EU and UK data protection standards even though we operate in the United States. Your information will not be transferred to any country outside the United States. We do not share your information with processors or service providers located in third countries. Your information is not sold to any third party, is not shared with any third party for any purpose, and is not used for targeted advertising or profiling by us or on behalf of any advertiser or third-party marketer. Your Rights If you are located in the European Union or the United Kingdom, you have the following rights under the General Data Protection Regulation: The right to request access to the personal information we hold about you. You may request a copy of your information and details about how we process it. The right to request rectification or correction of inaccurate information. If you believe information we hold about you is incorrect, incomplete, or outdated, you may ask us to correct it. The right to request erasure, commonly known as the right to be forgotten. You may request that we delete your information, subject to legal obligations that may require us to retain it. The right to request restriction of processing. You may ask us to stop processing your information for certain purposes while maintaining the information in our records. The right to data portability. You may request that we provide your information to you in a structured, commonly used, and machine-readable format so you may transfer it to another service provider. The right to object to processing. You may object to the processing of your information based on legitimate interests, and we will cease processing unless we can demonstrate a compelling reason to continue. The right to withdraw consent. If we process your information based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent provided before withdrawal. The right to lodge a complaint with a supervisory authority. You may file a complaint with the data protection authority in your country or region regarding our processing of your information. If you are located in California, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act: The right to know what personal information we collect, how we use it, and with whom we share it. The right to delete personal information we have collected from you, subject to certain exceptions. The right to correct inaccurate personal information. The right to opt out of the sale of personal information. We do not sell personal information, and you are not required to opt out because no sale occurs. However, we acknowledge your right to make this request, and we will comply with any opt-out request by confirming that we do not engage in the sale of personal information. The right to opt out of the sharing of personal information for purposes of cross-context behavioral advertising. We do not share personal information for this purpose, and such information is not used for targeted advertising. You may make an opt-out request and we will confirm that we do not engage in such sharing or advertising. The right to limit use and disclosure of sensitive personal information. We do not collect or use sensitive personal information about you. The right to non-discrimination for exercising your privacy rights. We will not discriminate against you or deny, charge different prices for, or provide a different quality of service because you exercise any of your privacy rights. If you are located in Virginia, Colorado, Connecticut, Utah, or Texas, you have privacy rights under the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Utah Consumer Privacy Act, or the Texas Data Privacy and Security Act, respectively. Your rights in these jurisdictions generally include: The right to know what personal information we collect about you. The right to delete personal information we have collected from you. The right to correct inaccurate personal information. The right to opt out of the sale of personal information. We do not sell personal information. The right to opt out of targeted advertising. We do not engage in targeted advertising. The right to access your information in a portable and readily useable format. Vigora Health LLC does not sell personal information, does not share personal information for targeted advertising or cross-context behavioral advertising, and does not use personal information for automated decision-making that produces legal or similarly significant effects about you. To exercise any of these rights, please contact us using the information provided in the How to Contact Us section below. We will respond to your request within the timeframe required by applicable law, which is generally thirty days but may be extended in certain circumstances. We will verify your identity before fulfilling your request to ensure we disclose information only to the individual to whom it belongs. Children's Privacy Our website and products are not directed to children under the age of thirteen. We do not knowingly collect personal information from children under thirteen. If we become aware that we have collected information from a child under thirteen, we will take steps to delete such information promptly and cease further collection from that individual. Parents or guardians who believe their child has provided information to us are encouraged to contact us immediately using the information below. Our products are general fitness and recovery equipment. They are not intended for use as toys or entertainment devices by young children. Adults using the website are responsible for the supervision of any minors who may view the website. Security We implement industry-standard technical, administrative, and physical security measures to protect your information from unauthorized access, alteration, destruction, or disclosure. Our web server and mail server employ encryption, secure authentication, regular security updates, and access controls to limit who can view and modify information. However, no security system is completely impenetrable. We cannot guarantee absolute security of your information, and you transmit information to us at your own risk. You are responsible for maintaining the confidentiality of any passwords or account credentials you may use. If you believe your information has been compromised or that a security breach has occurred, please contact us immediately using the information provided below. Changes to This Policy We may update this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the Effective Date at the beginning of this policy and by posting the updated policy on our website. Your continued use of the website and submission of inquiries following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. How to Contact Us If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or have concerns about how we handle your information, please contact us: By email: info@healthvigora.com By mail: Vigora Health LLC, 412 W 7th St, Clovis, New Mexico 88101, United States We will respond to all inquiries within thirty days of receipt. If your inquiry involves a privacy rights request under GDPR, CCPA, CPRA, or other applicable privacy laws, we will respond within the timeframe required by that law. You may also submit a complaint to the data protection authority or privacy regulator in your country or region if you believe we have violated your privacy rights. Effective Date This Privacy Policy is effective as of 5 September 2026 and applies to all information collected on or after that date.